Fri Dec 27 '24 Announcement
over 1 year ago
– Fri, Dec 27, 2024 at 04:01:36 PM
Hi Backers,
We wanted to provide you with an important update regarding your Grater Rain orders. To improve the shipping process, we have transitioned to a new shipping company and will be moving our product to a warehouse in the Orient to better handle international shipments.
For our international backers who have experienced issues with lower housings or those who haven’t yet received their units, we sincerely apologize for the delays. Please know that we are working diligently to get your Grater Rain to you as soon as possible.
If you haven’t filled out your survey yet, please do so as soon as possible to ensure we can process your order. For backers who used Apple IDs, you likely haven’t received the survey link via email due to Apple’s privacy settings. If this applies to you, please email us at [email protected] or check your Kickstarter inbox for the survey link.
If you have any other questions or concerns, feel free to reach out to us at [email protected]—we’re here to help!
Thank you for your patience and support as we work through these logistics.
Take care and happy new year,
Jimmy Olmes
Mon Dec 9 '24 Announcement
over 1 year ago
– Mon, Dec 09, 2024 at 10:20:39 AM
Hi everyone,
Thank you so much for your support in making Grater Rain a reality. We’re taking Grater Rain off Indiegogo, but you can now order it directly from blackrainpepper.com.
Your belief in this product has meant everything to us, and we’re so grateful to have you as part of this journey.
Take care,
Jimmy
Wed Nov 20 '24 Announcement
over 1 year ago
– Wed, Nov 20, 2024 at 10:42:54 AM
Hi everyone,
I hope you’re all doing well!
I wanted to share a quick update—most international orders are on their way, and we’re now working on domestic shipments. If you haven’t filled out your survey yet, just a heads-up that December 1st is the final deadline.
Getting your survey in by then makes sure we have all the right info to ship your Grater Rain. If we don’t hear from you by December 1st, your order might need to ship from the U.S., which could mean extra costs—and I’d really like to help you avoid that!
If you’ve already filled out your survey, thank you so much—you’re all set! If you have any questions or need help, feel free to comment below this update or shoot me an email at [email protected].
I’m so excited for you to start using Grater Rain, and I can’t thank you enough for being part of this journey.
Take care,
Jimmy
Sat Nov 9 '24 Announcement
over 1 year ago
– Sat, Nov 09, 2024 at 08:50:08 AM
Hello Backers,
I hope this message finds you well and enjoying the season!
First off, we’re thrilled to share that we’ve fulfilled most of the international orders—Grater Rain is already making its way to kitchens around the world! But, there are still a few of you who haven’t completed the survey, and we want to make sure you don’t miss out.
That’s why we’ve set December 1st as the final deadline to complete your survey. We know it feels like a hard cutoff, but it’s important. If we don’t have your info by then, we’ll need to ship your order from the U.S., which could mean higher shipping fees. Plus, keeping unclaimed orders in our warehouse does add extra costs for us, so meeting this deadline helps us keep things running smoothly on our end too.
If you’ve already filled out the survey—thank you so much! You’re all set, and your Grater Rain is on the way.
Thank you all for your patience and support. We can’t wait for you to start using Grater Rain, and we’re so grateful to have you as part of our journey!
Warmest regards,
Jimmy Olmes
Founder, Grater Rain
Sat Nov 9 '24 Announcement
over 1 year ago
– Sat, Nov 09, 2024 at 08:48:34 AM
Hello Grater Rain backers!
Good news! Domestic orders for the USA and Canada will start shipping on November 10th. If you haven’t yet, please complete your survey so we can get your Grater Rain to you smoothly.
We’ve already started shipping internationally, and it’s been amazing hearing from backers around the world who are loving their Grater Rain. Thank you for the fantastic support and feedback—it keeps us excited to bring this to all of you!
Thanks for being part of this journey!
Best,
Jimmy Olmes
